Forum Discussion

oscarlsk's avatar
oscarlsk
2 years ago
Solved

Just bought FC24 and unable to connect

Hihi. I just bought FC 24. It said I haven’t connect for a long time so I just need to reset my password by scanning a QR code. However, once I have reset my password I will cannot connect to EA server. Please find the screen cap for the QR code. Thanks 

technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @oscarlsk 

    If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account. You can verify if you're using the correct EA account by logging in here and checking for your gamertag under the Connected Accounts section. If you do not see your gamertag under Connected Accounts, that means you're logging in with the wrong EA account. 

    If you need help locating the correct EA account, that's something the live support team can assist you with by submitting a help request here- we don't have access to your account details here on AHQ to help with that. 

4 Replies

Sort By
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @oscarlsk 

    If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account. You can verify if you're using the correct EA account by logging in here and checking for your gamertag under the Connected Accounts section. If you do not see your gamertag under Connected Accounts, that means you're logging in with the wrong EA account. 

    If you need help locating the correct EA account, that's something the live support team can assist you with by submitting a help request here- we don't have access to your account details here on AHQ to help with that. 

  • utu8uq91y8x1's avatar
    utu8uq91y8x1
    11 months ago

    I have the same problem. However, I can't really see which EA account is being used. Nintendo creates the EA connection on its own (create a new EA account maybe?!?) and then the error with the QR code appears. I can unlink (delete) the EA connection in the Nintendo account. Then the next time a new one is created and the error is there again

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Heya @utu8uq91y8x1 

    Please contact live support using the link above so they can look into your account information a bit further with you and help get this sorted.

  • utu8uq91y8x1's avatar
    utu8uq91y8x1
    11 months ago
    @EA_Solaire I was able to solve the problem. I actually already had an outdated EA account (since FIFA'18). Luckily I was able to remember the email address because there is no way to see anywhere which email address or EA ID the Nintendo account is linked to. And unlinking the EA account from Nintendo didn't help either, because unexpectedly the old EA account was used again when it was relinked.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,641 PostsLatest Activity: 3 hours ago