Forum Discussion

AbubakarShekua's avatar
12 months ago
Solved

Linked accounts ps5

I recently bought a ps5 and I bought fc24. I try to connect to online mode for the game and I get the credentials expired. I went to my Playstation account and saw that I had my ps4 and ps5 linked to the same account. I have not played my ps4 since 2020 and since I no longer have access to the console, I had to unlink all consoles on that account. I booted up my ps5 and turned on the console sharing etc so I could link my EA account to it. Well when I went to EA and hit connections, the link option for the psn says my account is already linked to a cd*****@disabled.ea.com account.  I said okay and created a different EA account with another e-mail to see if that might work. Well I get the same message when I hit link. Any ideas here? I bought the ps5 cause my fiancee is pregnant and instead of being in computer room I can be downstairs around her when she's doing something. I really need help fellas 🙏

5 Replies

  • I have tried the reset of passwords and I believe in my eyes, everything I could possibly do on my own to remedy the situation. I am at the point of creating a new psn account and buying the game again. I just don't think she would approve of that haha. How can I reach the support team? I have reached out to support, but all I have been able to communicate with is a bot.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    12 months ago

    To start a new case and begin a chat, please follow these steps: 

      

    Go to our website, the EA Help homepage, by visiting this link: https://help.ea.com/help-home/ 
    Type 'EA App' in the search bar. 
    Click on "See all help topics." 
    Choose the "Manage my account" category. 
    Select "I need help logging in to my EA account on PSN."

    Our support team will be able to evaluate your account situation and work towards finding a suitable resolution. 

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