Forum Discussion

JSB0375's avatar
1 year ago

Lost my bought game because of a trial

Hi! I have enter a code for FC 24, I've played before no issue. Today, I've played and it was the 10 hours free from XBox. I didn't see first, but the time is up and the game is not available anymore but the game was bought before. Now, I lost my game and wen I try my code, I have a message the code is already used. How Can I retrieve my game?

Thank you.

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @JSB0375 Do you have multiple Xbox accounts on your console? Are you sure that you are currently logged in with the same Xbox account where you have previously registered/purchased the game? 

  • Sorry, I have replied too fast. I have one account on Xbox, linked to EA app.

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