Community ManagerHey Nickky7,
Just as a heads up, I've edited your post to remove the screenshots and avoid sharing the additional details here on our public forums. I'm afraid we cannot make any changes to accounts via the forums, including verifying purchases or adding missing content.
In this case you'd need to continue working with support if the issue was not resolved. Please feel free to resume a case here or create a new case to speak with another advisor.
Dear EA staff,
if you see this message, I want to say that I was banned for no reason yesterday after playing the game several times at an internet cafe. I'm very frustrated and can't contact the relevant staff. This game accompanied me through four years of university, and I don't want to lose it. If this is how the game's management treats people who love this game, I don't think I'll have any interest in continuing to play. I hope the relevant staff can help me unban my account.
I did not break the game rules in any way.
