Forum Discussion

snimaxon's avatar
snimaxon
3 years ago
Solved

my ea account blocked

why is my ea account blocked if I bought the ultimate edition to wait for September 29? I'm waiting for compensation, because I can't play until now. there were no bans

technical issues
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @snimaxon 

    It looks like it's possible your account was actioned for violating the Terms of Service. An advisor will be able to let you know if that is why you're not able to play. You can open a case using the link I provided in my last response.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @snimaxon 

    Are you seeing a message saying that your account has been banned? If not, what message are you seeing?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @snimaxon 

    That's not a message I'm familiar with. I think it would be good to contact an advisor so they can investigate your account. To get in touch with one, please open a case here. Thank you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @snimaxon 

    It looks like it's possible your account was actioned for violating the Terms of Service. An advisor will be able to let you know if that is why you're not able to play. You can open a case using the link I provided in my last response.

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