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MFE169's avatar
MFE169
2 years ago
Solved

My game has not been connecting to ea servers

Good evening  I play on an Xbox series s and my game was working perfectly until I've came back on Sunday the 14th of April. My game cannot connect to EA servers and continues to give this message c...
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @MFE169 

    Thanks, your ping, jitter and packet loss are still very high. Let's try the steps in this article as well please to help with that. 

    If you're still not seeing an improvement, you'll then want to contact your internet provider for more help on this. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@MFE169 

Thanks for checking those steps! Let's go ahead and run the Connection Quality Report so we can investigate further. Please attach screenshots of your quality report as well as the Match Results in that test so we can take a look. 

MFE169's avatar
MFE169
2 years ago

thank u i will attach all of it below

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @MFE169 

    Thanks, I see you're currently connecting through WiFi- let's swap over to a hard-wired connection instead and let me know if you're seeing any improvement there. If not, please run the connection tests again with a hard-wired connection. 

    • MFE169's avatar
      MFE169
      2 years ago

      i tried with an ethernet cable directly to my console before it gave me no difference or even worse performance 

      I've only started with connection issues since the servers were down and put me down to 150 ping

      i will happily try again but I'm sure that nothing will improve 

      anything else?

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @MFE169 

        Please run a new connection test while using the hard-wired connection so we can better troubleshoot this. 

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