Not got objective rewards from fifa 23 for fc 24

Product: EA SPORTS FC 24
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your Gamertag/PSN ID/Switch ID? GreenGhirl
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 2023
What time did you see the bug? (HH:MM AM/PM) Am
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? No idea
What should be happening instead? Getting my earned stuff from fifa 23

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In fifa 23 we had to complete objectives to earn packs coin boosts etc for fc 24,  I done this and have not got my stuff in fc24 that I earned