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globalwizard65's avatar
globalwizard65
2 years ago

Objectives rewards screen not showing correctly

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Globalwizard65
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/12/2023
What time did you see the bug? (HH:MM AM/PM) 01:00AM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play Rivals (1 game) and then check Objectives
What happens when the bug occurs? Check screen shots
What should be happening instead? Its obvious

‌

Everytime i play Rivals on the PS5 i go to objectives and i they aren't displayed properly.

If i claim one of these objectives i go to Store and the game freezes.,

Both screen shots display the issue.

bug

10 Replies

  • 248ec22dafbd9e7's avatar
    248ec22dafbd9e7
    2 years ago

    Everytime I play 3-4 games in UT, I have to hard reboot the console. Once few games are played, I get this kind of screen where half of the details are invisible with redlines. This includes rewards, players (in game play as well as squad), any additional consumables, etc.

    please help what to do!

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @globalwizard65,

    Does relogging into the game solve the issue? And does it only appear after you play a game of rivals specifically, or after any game mode?
  • globalwizard65's avatar
    globalwizard65
    2 years ago

    On first login to the game and going straight to the objectives - this shows them correctly.

    After a game of Rivals it shows the issue I've reported.

    Closing the game completely and logging back in to the game takes you back to the first statement I made; then after a game of Rivals it does the issue occurs again.

    A never ending loop.

    Try it yourselves and then fix it please.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @248ec22dafbd9e74,

    Thanks for sharing a screenshot! I have a few questions if that's ok:

    • What platform do you play on?
    • What's the name of the account that you use to play?
    • When did you first notice this issue?
  • globalwizard65's avatar
    globalwizard65
    2 years ago

    Hi @EA_QueenBee 

    If you take 5 mins to read through the initial post I've already answered this question - its incredibly frustrating to already have been asked and provided this detail only to wait 24hrs for reply from yourselves to be asked the same question.

    What's the point in answering the questions on the template if no one is going to read them?

    01/12/2023 @ 01:00am UK time.

  • globalwizard65's avatar
    globalwizard65
    2 years ago

    Yep same screen shots I've provided.

    Hope you get some form of resolution before i do - complete waste of money IMO.

    How do we seek a refund.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey folks,

    I've shared this with the studio, and they're looking into it for us. Hopefully they can find a solution for us soon.

    As for you @globalwizard65, assuming you bought the game via the PlayStation store you'll need to reach out to them about it, as our team can only look into refunds for purchases made directly through the EA app.

  • globalwizard65's avatar
    globalwizard65
    2 years ago

    @EA_QueenBee Or just fix you bugs, instead of expecting the gaming community to do all your Functional Testing and UAT (User Acceptance Testing).

    £89.99 for a game you can't play without having to close to reopen is pretty pathetic.

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