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Crisp-so-beast's avatar
2 years ago

Pack disappeared

Product: EA SPORTS FC 24
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Spikey0_0
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/10/24
What time did you see the bug? (HH:MM AM/PM) 5:00 pm
What is your time zone? CST - GMT - 6:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Look through the store history
What happens when the bug occurs? Makes packs disappear
What should be happening instead? Packs should be there and visible

I had a 87+x3 player pack for completing the daily log in sbc objective and I came to notice its not in the store I was saving it for toty and realize it’s not there and I’m sure I didn’t open it i thought it was a glitch and restarted my game and it didn’t show up, I looked through my recent players and didn’t see any 87+ ovr player. I hope you guys read this and find a solution quick sorry for the inconvenience.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Crisp-so-beast 

    Packs cannot simply disappear from any account. If you have multiple unopened packs, make sure to check both in-game and on the UT web app to ensure they are not overlooked. Perhaps the pack has been opened accidentally while you opened other packs. 

    If you have doubts, you can contact our support team so they can check your recent account history. 

  • no, the pack just disappeared after the game got stuck in open pack window in my case also. So, stop blaming players and builds for the game bugs.

    in my case, right now, the pack seems to be used, but in reality, the pack as never opened. 

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