My pc have randomly started to restart itself when I exit FC24.Anyone else having this problem?Please help ☹️

Could you please share your Dxdiag with us so we can see your system specs and suggest anything else you might try? When this happened, please also let us know what game mode you were playing at the time and how you closed the game. Try also to disconnect any other devices connected to your PC (except the keyboard and mouse) and try again. Create a new admin account and launch the game on it. Thanks

I truly thank you for trying to help us, but it seems to me that you guys at EA dont understand, this has nothing to do with our system specs nor with our operating system.We have already done a lot of thing to solve this issue, none of them worked. We dont need to create a new admin account, we have already told you, every game woirks like a charm, the system works perfect except with this game.This is the third time im going to repeat when the issue happens, its not under any game mode, its when you exit the game, press b to close the game,yes or no, yes, then blue screen and pc restarted.You guys need to investigate the cause of the issue in your latest patch and/or your anti cheat system.

I'm just trying to confirm what else might be causing this on your PCs since the issue is not widely spread. There are many different reasons why your PC might crash. Perhaps there's something in common, and dxdiag is a good starting point.

Thanks. Can you try unplugging all USB devices (think hard drives, cameras, steering wheels, etc.) from your PC and see if that helps? In the past, I've seen reports of PCs crashing at that very moment and being fixed by unplugging external devices or switching keyboards. Also, if you have any programs with an interface on your system, e.g. Steelseries, apps to control LEDs, disable them or uninstall temporarily.

@EA_Pulsar I have tried what you suggested but unfortunately the result was the same as @glyuki said, issue still going on.If this was working well before the latest patch and also before the last kernel update, and we have wasted a lot of time trying different tweaks/fixes with no results, even risking our systems in those attempts... Well then, now it's time you guys at EA fix this damn thing. When we bought the game, it says for PC not for PC's except you have an Asus Motherboard.And just FYI, the same is happening with the folks playing BF2042, you can read their reports here ---> https://answers.ea.com/t5/Technical-Issues/Blue-Screen-of-Death-after-closing-BF2042/m-p/13132386#M54350So, in conclusion, you have too much information about the issue, and with all due respect this is unbearable at this point.Hope to hear from you guys sooner than later.Thanks.

Pc restarts when exiting FC24 | EA Forums

40 Replies

EA_Pulsar
Community Manager
3 years ago
Hey @malsel04 If your whole system is crashing, it can happen for many reasons. You can run a memory test to see if there are any hardware issues.

Here are some other things worth trying in this situation.

• Use the System File Checker tool. Afterwards, check for Windows and GPU updates.
• Lower down in-game settings and test your game.
• Move the existing Settings file from Documents to another location and run the game again.
• Look for other applications that might be restricting the performance of the game.
• Initiate a Clean Boot on your PC and then launch the game.
malsel04
3 years ago
Hey!
I have tried all of these steps, and nothing mentioned seem to solve this issue.
The memory test showed no issues to my hardware.
Should I run a WinDbg of the latest Minidump file and share it with you maybe?
Or is there anything else you suggest me doing in this case?
SilverChris10
3 years ago
Same thing happens to me but in my case is every time I quit the game I get my pc restarted. It only happens with this game, I have tested everything.
Did the following windows console commands: scannow, chkdsk, dism: all good
Updated drivers, windows, etc
also memtest
no issues
Unfortunately is something with this bugged game. Super frustrating.
Let me know if you have found any solutions.
malsel04
3 years ago
Then we have exactly the same issue.
It’s only this game as well. Super frustrating.
SilverChris10
3 years ago
Now I have also updated my motherboard BIOS, but the issue persists.
There are times that it restarts directly and other times I get a blue screen that says KERNEL_APC_PENDING_DURING_EXIT.
Another thing I've tried, is closing the game from the task manager, but i got the pc restarted anyway.
The game was working fine until the last patch. This is probably something they broke with it.
KristofferRN23
3 years ago
That sounds weird, I do not think it's game-based at this point.
Not that many experiencing it.
Does it come up with an error code or just a black screen and then restart?
aboturki2022
3 years ago
Same Thing here , and the EA Support Chat is useless cant help !!
SilverChris10
3 years ago
I DO really think it's a game based issue. First of all, it's the only game where I get this behavior, and besides that, it was working perfectly fine until last patch.
Regarding the error code, there are two things that can happen
1) After trying to exit the game, 2 seconds, then PC restarts, no messages, no errors, nothing.
2) After trying to exit the game, BSOD with KERNEL_APC_PENDING_DURING_EXIT message, then restart.
NormanQpr
3 years ago
Hi
I'm getting the exact same thing with the same error codes.
I have done clean install of Windows did GPU driver clean install tried everything reinstalled game still has the same issues.
DEL_SOUZA
3 years ago
it is also happening to me.

in fact, this goddamn bsod managed to CORRUPT MY CAREER MODE SAVE.

they need to release a hotfix immediately