Pre order bonus not received

It’s a bit mess 

It’s a hot mess 

The pack with the totw and loan Nike promo card, anyone else? 

I’ve got the ultimate edition so I’m assuming I should have got it

I logged into my EAFC Ultimate team account and haven't seen my preorder 4600 points on my account. Please help

Any luck?

Question for all of those people that haven’t got their pre order content in some form: did you by any chance do the purchase transaction for the game on a main account on PS5 and trying to redeem the content on a different account on the system? That’s what I’ve done, pre-ordered on my account, son not got content on his. We were going to check my account but I dare not log into mine in case he doesn’t get it.

I've opened a case and it says waiting on player. When I click resume it takes me to the article and the case remains in "waiting on player".

I am missing every single bonus from the preorder. Yes, I logged into the console, played almost 30 games already.

I suggest who doesn't get their content and lives in the EU to file a complaint with the EU here https://ec.europa.eu/consumers/odr/main/?event=main.complaints.new&complainttype=1&consumer-question3=N

I haven’t got it either and I preordered on August 22nd

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@EA_Hux wrote:

Hello @djremko99 ,

To get the pre order content, you will need to launch the game as you won't be able to see your content on the Web App.

Don't worry, it is normal that nothing shows on the web app. A first login on the game tomorrow will unlock everything.

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Hey, I need help too. I preordered the FC24 standard edition and am playing the free trial. However I have not received my loan haaland etc. Can you help me please?