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Heman_Superman's avatar
Heman_Superman
Seasoned Ace
3 years ago

Re: EA fc 24 does not load. Infinite preparation

@suiii777123Encountering issues like these is never a fun experience, but luckily there are some troubleshooting steps that you can perform:

1. Run the EA app as an administrator
2. Clear the cache via Help > App Recovery > Clear cache
3. Temporarily disable your firewall/ant-virus or make an exception for the EA app

For disabling the firewall https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

If you still face the same issue then, start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game. This kind of startup is known as a "clean boot."

Click on the below link and follow the procedure to perform a clean boot. Check if it helps.

After you performed these steps, then please let me know if they worked or not.

15 Replies

  • suiii777123's avatar
    suiii777123
    3 years ago

    Unfortunately it didn't work. Everything is also endless preparation. I did everything that was written.

  • suiii777123's avatar
    suiii777123
    3 years ago
    @Heman_Superman And this only happens with ea fc 24. I deleted Fifa 23 and downloaded everything works again. It turns out this problem is with Ea fc 24.
  • Stacko's avatar
    Stacko
    3 years ago

    @suiii777123 I have also just tried to solve it using the same technique and my game still keeps on preparing.

  • Heman_Superman's avatar
    Heman_Superman
    Seasoned Ace
    3 years ago
    @suiii777123 Attempt to download a free game from the EA desktop app, such as Apex Legends. Once you start the download, cancel it, and then try accessing EA FC 24. Please inform me whether this solution was effective or not.

  • Heman_Superman's avatar
    Heman_Superman
    Seasoned Ace
    3 years ago

    @StackoThank you for informing us that the initial steps were unsuccessful. A common solution we recommend is reinstalling the EA App. You can download it directly from here. Although this might seem like a straightforward approach, it often resolves many issues. When you reinstall and launch the EA App, please ensure you run it as an administrator. This can sometimes make a difference in functionality.

  • Heman_Superman's avatar
    Heman_Superman
    Seasoned Ace
    3 years ago
    @suiii777123 If you're still running into this same error can we try setting a different DNS on your system to see if that makes any difference at all? I've seen similar situations in the past, and using a different DNS can sometimes help.

    1. Right-click the bottom left windows icon (start menu).
    2. Select Network Connections.
    3. On the left you will find a tab Ethernet, here you will find an option Change adapter options.
    4. When you click on this a new window will open up showing your network card, right-click your network card and select properties.
    5. Scroll down till you find the option: Internet protocol Version 4(TCP/IPv4).
    6. Highlight this by clicking on this once and click on Properties.
    7. Here you will find on the bottom the DNS settings.
    8. Select the Use the following DNS server addresses.
    9. Now fill in the DNS of Google:

    Preferred DNS server: 8.8.8.8
    Alternate DNS server: 8.8.4.4

    10. Click OK and close this window.
  • Heman_Superman's avatar
    Heman_Superman
    Seasoned Ace
    3 years ago
    @Stacko Based on recent observations, I anticipate that this will soon be recognized as a known issue. I've noticed similar concerns raised by other players on the forum. It might be beneficial to revisit the situation after a short while.
  • caricepsz's avatar
    caricepsz
    3 years ago

    Hello to all.

    I have the same issue and in my case the game is purchased on Steam and then i linked my steam with the EA APP.

    Because Steam doesn't have different sections for the Standard and Ultimate team , they don't recognize the early acces.

    I can download the game via Steam but the release date it's on 28 , even though i purchased the ultimate version.

    I think there must be a communication between steam and EA because i missed the early acces in the past 2 years on the same issue..

  • Heman_Superman's avatar
    Heman_Superman
    Seasoned Ace
    3 years ago

    @Stacko@suiii777123 I recently received an update that might be helpful. Just yesterday, my friend experienced a similar issue. I advised him to contact EA Support to verify the status of his pre-order. Upon doing so, EA Support identified that his EA Sports FC 24 pre-order was still processing, so they cancelled it. He then successfully pre-ordered again and was able to download the game without any problems. I recommend checking your order history to see if your pre-order is also showing as "processing."

  • Manas1782's avatar
    Manas1782
    3 years ago

    i asked them.  they said my order is complete but i am not able to download it???

  • Stacko's avatar
    Stacko
    3 years ago
    @Heman_Superman Hi I cancelled the pre order and got it again and it let me preload it successfully thanks for the help. One question though when I originally pre ordered the game I did it on the day it came out so I could get the UCL hero card as it was before august 22nd. As I have had to re buy it will I still get the UCL hero card when it comes out for everyone who pre ordered before 22nd august?

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