Forum Discussion
@suiii777123Encountering issues like these is never a fun experience, but luckily there are some troubleshooting steps that you can perform:
1. Run the EA app as an administrator
2. Clear the cache via Help > App Recovery > Clear cache
3. Temporarily disable your firewall/ant-virus or make an exception for the EA app
For disabling the firewall https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f
If you still face the same issue then, start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game. This kind of startup is known as a "clean boot."
Click on the below link and follow the procedure to perform a clean boot. Check if it helps.
After you performed these steps, then please let me know if they worked or not.
- 2 years ago
@suiii777123 I have also just tried to solve it using the same technique and my game still keeps on preparing.
- Heman_Superman2 years agoSeasoned Ace@suiii777123 Attempt to download a free game from the EA desktop app, such as Apex Legends. Once you start the download, cancel it, and then try accessing EA FC 24. Please inform me whether this solution was effective or not.
- 2 years ago@Heman_Superman Didn't work for me. Tried Apex Legends and it worked but then tried EaFC24 and it wont work.
- Heman_Superman2 years agoSeasoned Ace
@StackoThank you for informing us that the initial steps were unsuccessful. A common solution we recommend is reinstalling the EA App. You can download it directly from here. Although this might seem like a straightforward approach, it often resolves many issues. When you reinstall and launch the EA App, please ensure you run it as an administrator. This can sometimes make a difference in functionality.
About FC 24 Technical Issues & Bugs
Recent Discussions
fc 25 pc no commentary
Solved3 days ago- 5 days ago
- 5 days ago