SBC not showing in my club

I’m currently having an issue with a fernado torres SBC I have completed. I had completed this SBC but now the player is not showing in my club. From previous posts I can see others have had the same issue and have contacted EA.

I have done this also via web chat but the employee on the web chat has advised me to make a post for a community manager to be able to assist me. I’ve asked the employee how will this be resolved their answer has been they will report it but someone will get in contact with me via a community post. Please can someone assist me in this issue? As I’m not happy with the answers given from harsh.

Please see photo evidence of our chat and also photo evidence that the SBC has been completed but the player not in my club. A video evidence was also given to the employee showing the issue.