Forum Discussion

QuyWesley's avatar
QuyWesley
Rising Novice
2 years ago

Season 3 Frostbite Player Picks Rewards missing and not Auto-Claimed

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? QwesLee
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/25/2024
What time did you see the bug? (HH:MM AM/PM) 10:00 AM
What is your time zone? CST - GMT - 6:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Season 3 Frostbite just completed and I had 5 completed level Rewards that did not get autoclaimed and DO NOT show up for me to claim. All of the levels that are missing are the Player picks. Level 13: 1 of 3 83+ Players Pick Level 17: 1 of 4 84+ Players Pick Level 22: 1 of 3 85+ Players Pick Level 27: 1 of 3 85+ Players Pick Level 33: 1 of 4 85+ Players Pick
What happens when the bug occurs? Player Pick Rewards were not auto-claimed when the season ended and rewards do not show up to be claimed.
What should be happening instead? I should have all 5 Player Pick rewards to be claimed

Player Pick Rewards were not auto-claimed when the season ended and these rewards do not show up to be claimed. This is in regards to Season 3 Frostbite completing and not receiving all rewards completed which should have been auto claimed.

All of the levels that are missing are the Player picks.

Level 13: 1 of 3 83+ Players Pick
Level 17: 1 of 4 84+ Players Pick
Level 22: 1 of 3 85+ Players Pick
Level 27: 1 of 3 85+ Players Pick
Level 33: 1 of 4 85+ Players Pick

7 Replies

  • Hey, I have had the exact same issue, can I ask did you claim any of the new seasons rewards? 

    I am really hoping they sort this out.... 

  • QuyWesley's avatar
    QuyWesley
    Rising Novice
    2 years ago

    On Season 3, I claimed all of them except for the Player Picks.  I have not claimed anything on Season 4 yet.  I did also have one of the Live objectives completed that I did not claim that expired at the same time Season 3 expired.  I am now wondering how many of my unclaimed rewards I never received and never noticed.  Looks like I won't be doing that anymore.

  • I have the same issue, I didn't claim two of my 85+ picks and they didn't auto claim. I can't find them anywhere.

  • I had the same issue with me saving all of my player picks and not receiving them after the season

  • @QuyWesley I had the same issue via PS4 but had only claimed 4 items in total. The remainder were unclaimed. In fact if I select ‘Show Previous Season’ then all my unclaimed items are shown but still cannot claim them. EA24 clearly says unclaimed items will be autoclaimed at the end of the season. This needs to be rectified as it represents hours of wasted effort, for many loyal players, progressing the objectives in good faith.
  • Same problem here, everything else seems to claim correctly on the mobile app, but player / pack choices are all missing

  • Same here , all my season 3 items which I saved for all Tory to be in packs didn’t auto claimed 

    including all the player picks. 
    pls address this issue asap. 

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,801 PostsLatest Activity: 24 hours ago