Forum Discussion

kurtjudas23's avatar
kurtjudas23
11 months ago
Solved

Servers in south Africa

Are servers having issues in SA? PING on 150ms since last night for everyone
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    10 months ago

    Hello,

    Edit: UPDATE: we are now routing previously impacted players to a new Johannesburg EA SPORTS FC 24 Data Center unaffected by the underwater cable damage. Thanks everyone for your patience.

    We are aware of an incident affecting internet infrastructure in some parts of Africa due to damage to some underwater cables. As a result, some players in South Africa and surrounding regions are experiencing degraded online performance.

    We are currently routing impacted players to a different EA SPORTS FC 24 Data Center in an attempt to improve online performance, and are investigating options to improve connectivity.

    An update will be provided in this thread if available, and players are encouraged to keep an eye on local internet service provider status updates and news stories regarding the restoration of internet services in the area.

Uzumaki_Borisov's avatar
Uzumaki_Borisov
11 months ago

The guy I'm chatting to is telling me that he can see the server is up and that it must be my ISP. How can a company be so incompetent? I have tried on 3 different PS5s in 3 different locations with all different service providers. Yet he is adamant it's on my side. So infuriating 

Nyashamuz's avatar
Nyashamuz
11 months ago

Its not your ISP.I work for an ISP and I can confirm this is an issue .I cant even play as well.

  • dt2mrjK8's avatar
    dt2mrjK8
    11 months ago

    "Abhishek: I can see most of the post have been made yesterday , team will be waiting for 24-48 hours to see the problems it gets fixed automatically that server issue." 

    " I will be forwarding your request to the team to have review on that and will be checking to fix the issue soon. Can I help you with any other concern if you have right now ?"

    Is what I received in the live chat. 

    • oneeasports1's avatar
      oneeasports1
      11 months ago

      Seems like they didn’t care about all the complaints since Monday.

      • moe6687's avatar
        moe6687
        11 months ago

        EA support being unhelpful as usual 

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