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Bryce_reb's avatar
Bryce_reb
2 years ago
Solved

Unable to receive verification code

Hello there, 

i am unable to receive verification code on my original gmail iD which is [edit: email address removed]. 

i have tried all possible ways to sign in but never receive the code on my email. Also tried to make the past ea sports mail images visible but it still doesn’t work. I am unable to play FC 24. I just created this new account to post my query here, would appreciate your help. 

technical issues
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hey @Bryce_reb 

    If the workaround did not resolve the issue for you, please contact our support team. They can help you add a secondary email to your account. 

    1. Click here on your PC: https://help.ea.com/en/contact-us/  
    2. Search for and select 'EA App' in the search bar.  
    3. In the left menu, click on 'Manage my account'.  
    4. Then, choose 'I need help logging into my account'. More information on verification codes can be found here: Here 

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Bryce_reb 

    If the workaround did not resolve the issue for you, please contact our support team. They can help you add a secondary email to your account. 

    1. Click here on your PC: https://help.ea.com/en/contact-us/  
    2. Search for and select 'EA App' in the search bar.  
    3. In the left menu, click on 'Manage my account'.  
    4. Then, choose 'I need help logging into my account'. More information on verification codes can be found here: Here 
  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    That's great to hear! Thanks for letting us know 😉👍

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