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blackJelly1995's avatar
blackJelly1995
2 years ago
Solved

was hacked my ea account

my account was hacked then i tell to EA live chat but got noting update about my problem. and even cant login to my game with console. somebody help me plzzzz.....
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @blackJelly1995 

    Make sure you're logging in to the app with the right account. You should be using the same email address you see when loading into FC 24 and going to Customize > Online Settings > EA Account. 

    For help with accounts, please see see the article here. You can also open a case with an advisor to get assistance.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @blackJelly1995 

Make sure you're logging in to the app with the right account. You should be using the same email address you see when loading into FC 24 and going to Customize > Online Settings > EA Account. 

For help with accounts, please see see the article here. You can also open a case with an advisor to get assistance.

  • blackJelly1995's avatar
    blackJelly1995
    2 years ago

    i was hack my account and report with ea live chat. then the advisor proceed my case and heres my case number 165044165. but then i even couldnt sign in to my companion app and also console

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @blackJelly1995 

      If the email was changed on your account, you would then be logging into the app with the wrong email so you won't see your club. Unfortunately, we can't help with hacked accounts over Answers HQ. You'll need to work with an advisor to get access restored.

      • blackJelly1995's avatar
        blackJelly1995
        2 years ago

        i juz want to know one thing that this error of couldnt sign in if form by your service team or by hackers??

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