Forum Discussion

tbeer8's avatar
tbeer8
2 years ago
Solved

White Screen - Ps4

Product: EA SPORTS FC 24
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Kick off
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Turn the app on
What happens when the bug occurs? Shows a white screen and only option is to reset -- see attachments.
What should be happening instead?

‌

After selecting the fc24 app, within 5 seconds or so of it loading, a new screen says it "cannot connect to server". After following the suggested actions, it turns to a white screen. I tried also clicking "ok" instead of the suggested actions, which still led to the white screen. I've also tried restarting everything several time, including our starlink modem, and it still freezes on the attached white screen.

bug

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there @tbeer8 

    Please give the following steps a try to clear these errors up:

    If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further. 

  • olibog2012's avatar
    olibog2012
    Seasoned Newcomer
    2 years ago

    When opening FC24, screen turns white. Background sound is on, but completely white screen. I tried all suggestions above, does not work.

  • olibog2012's avatar
    olibog2012
    Seasoned Newcomer
    2 years ago

    According to chat GPT (but these suggestions does not help):

    A white screen on EA Sports FC24 (formerly FIFA) on PS4 can be frustrating, but there are several troubleshooting steps you can try:

    Basic Troubleshooting:

    Restart your PS4: Completely power off your console, unplug it for a few minutes, and then plug it back in and restart.
    Check for Updates: Ensure that both your PS4 system software and EA Sports FC24 are updated to the latest versions.
    Rebuild Database: Go to PS4 Safe Mode (hold the power button until you hear the second beep), and select "Rebuild Database." This can help fix corrupted files.
    Reinstall the Game: If the problem persists, try uninstalling and reinstalling EA Sports FC24.
    Additional Steps:

    Check Internet Connection: Make sure you have a stable internet connection, as the game requires online access.
    Reset Router: Restart your router to see if that resolves any network issues.
    Restore Default Settings: In PS4 Safe Mode, choose "Restore Default Settings." This will reset your PS4 settings to their defaults, potentially resolving the issue.

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,738 PostsLatest Activity: 22 hours ago