Forum Discussion
32 Replies
I have the same issue on my ps4 it is on wired connection but it says: I have lost my internett. tho I can do everything except play eafc24 online, can change to a different online game and play that aswell right the second after eafc24 says I do not have internett
- EA_Aljo2 years ago
Community Manager
Did you power cycle with those instructions?
Please follow the instructions here.
Yea, solution you have a bad connection dude. No problem on EA's side. Everyone experiencing this problem has a bad connection and don't know how to set up their connections
The amount of times I've rebooted routers and consoles this week. It's nothing to do with my connection!!
Edit: Removed profanity. Per the Answers HQ rules, please keep your posts free of swearing. -CM
my connection is apperently 79/100 but I have not been able to play for a week, so dont know how this is calculated
what concole you on?
- EA_Aljo2 years ago
Community Manager
Ok. We'll keep an eye on the servers and update the community if we find any issues. Let me know if you want to continue troubleshooting.
You have a very large amount of packet loss. That would be the issue. What platform are you playing on?
playing on ps4
Continue what troubleshooting? You just keep telling me my connection is at fault.
- EA_Aljo2 years ago
Community Manager
Have you always had this problem or did it just start happening? Also, did you try power cycling with the steps I mentioned here?
The problem looks to be coming from either your equipment or ISP. If you haven't yet, it would be good to contact your ISP's support to see if they are noticing any issues.
There are some other steps we can try. It sounds like you're not interested though. If you're willing to go through them, let me know and we'll work together to find out what's going on.