Good day to all friends,
While playing online games (FC24, F1 23) on PS5 for about a month, the connection suddenly drops in the middle of a match, when opening a package, or during a stage transition. I tried many methods. Different modem, access permission to EA ports, dns setting etc. but I couldn't find a solution.
Can anyone help regarding this issue?
@sanket_360 I always connect via cable, my connection (ping) is always stable. I contacted my ISP and they confirmed this. For this reason, they even renewed my infrastructure cables. When I took the test in the link, my score was 85, I think this is good. What should I do?
@erayatlatanCan you please attach screenshot of score and recent match history? Recent match history stats available on above link (left hand side menu).
Someone from EA will respond to you.
You can see the ISP score and match history in the link below.
Community ManagerHi there, @erayatlatan
You've got a fair amount of packet loss. This is why your score is only an 85. Have you spoken with your ISP to see if they are noticing any issues?
Hello, I just bought the game last night and I can’t play FUT it says that unable to access because there is something wrong with the connection, but I have tried everything, I cleared the cache, checked my connection, Restart it, I downloaded again etc, please help me with that
Community ManagerI'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi @EA_Aljo @sanket_360, I'm so sorry for replying late. I solved the problem. But first of all, I think the score is 85, which is quite good for my country and the ISP average. As for the solution, I work in IT, so based on my experiences, I made a few interventions in the modem interface. When I did my general inspections, I noticed that I was constantly experiencing disconnections in the connection due to the IPv6 firewall protocols being turned on. I started experiencing this problem after I renewed my modem. Since no device was using the IPv6 firewall, I turned it off and the problem was completely resolved. If you have experienced this problem, you can easily suggest this solution. Just turning off the IPv6 connection type will completely solve the problem.Thank you all for your support. Thank you, EA team.
Community ManagerGreat! I'm really glad to hear you resolved this. I'll have to keep that in mind for others. If you have any other issues, please reach out again. Have a good rest of your day 🙂
