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itsluroy's avatar
itsluroy
New Novice
3 months ago

Banned for nothing

i just bought xbox gamepass and played fc25 with trial not even full version, i was just playing ultimate team with my friends and we all got banned for no reason even my friend who is just played 1 game also banned idk if its bug or not i submit a ticket to ea but its almost half of my subscription so isn't there any way that is faster.

5 Replies

  • if you say appeal via email i know i already did it but i bought xbox gamepass and i don't want to waste half of my subscription

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey itsluroy​,

    If you've already reached out to our terms of service team, then I can only recommend that you wait until they finish their investigation. You can always check the status of your case, just make sure not to resume it as that'll pull it out of the queue and it'll take longer for them to get around to you.

  • Hey EA_QueenBee​ 

    Thanks for reply and there is so many people that encountering this bug ig so will ea gonna do sth about it besides this?

  • Same and support is useless, so have to wait 14 days for a response from the appeal......

  • itsluroy's avatar
    itsluroy
    New Novice
    3 months ago

    Yea like i don't own the game if my gamepass finish i can't play like **bleep**

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