Forum Discussion

matteo009990's avatar
matteo009990
Seasoned Newcomer
2 months ago
Solved

EA wrongfully Banned my account for ‘cheating’ permanently

I was banned last night on ea fc 25 for supposedly ‘cheating’ which is completely untrue. I had recently downloaded the 10 hour trial and played a total of 7-10 games online before receiving the email of me being banned. Ea help is not responding either. I play on PC and in no way shape or form have i cheated on the game. 

  • Hi matteo009990​

    The support team wouldn't be able to help with bans, but our Terms of Service team can. They look into bans, and if one has been placed incorrectly, they'll overturn it. You can reach out to them with a ban appeal using the steps in this guide:

     

    They'll get back to you via email. Be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).

    - EA_Lanna

3 Replies

Replies have been turned off for this discussion
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi matteo009990​

    The support team wouldn't be able to help with bans, but our Terms of Service team can. They look into bans, and if one has been placed incorrectly, they'll overturn it. You can reach out to them with a ban appeal using the steps in this guide:

     

    They'll get back to you via email. Be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi matteo009990​,

    As we've not heard back from you in a while, we hope that means you were able to send an appeal to the Terms of Service team. We'll close out this thread here. 

    Thanks for your post, and Happy Gaming o/

About FC 25 General Discussion

Discuss the latest news and game information around EA SPORTS FC™ 25 in the community forums.7,512 PostsLatest Activity: 19 minutes ago