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MrTopKirby's avatar
MrTopKirby
Newcomer
2 months ago
Solved

I demand compensation

I have been disconnected as my online connection was lost and it wasn't the connection that was the problem ea kicked me out the game for no reason and whilst everyone else got compensated I didnt

 

  • Hi there. We don't have compensation  available for disconnecting. If this is happening frequently, we should go through some troubleshooting to find out why you're disconnecting. If you're ok with that, please run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. We don't have compensation  available for disconnecting. If this is happening frequently, we should go through some troubleshooting to find out why you're disconnecting. If you're ok with that, please run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

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