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BuMesfer's avatar
BuMesfer
Rising Novice
3 months ago

i got banned in EA football by mistake

i got banned in december 3rd 2024 by mistake i didnt cheat in this game or any game in my life,  i bought the game for my little brother he only play fc games and he dont even know what the cheat is he cant play the game since last year and he want me to buy em the new fc 26 game but with this ban he cannot play online so whats the point of playing it, maybe the ban happen with a regular program your anti-cheat thought its a cheat please it happes sometimes, cause u guys now about to loose a kid who really loved the game and want to be a competitive player. please unban the account so i can buy the new fc game for him.

7 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi BuMesfer​

    Are there two bans in place here? Do you have a ban on your account, and is there another one on your brother's account? 

    In the meantime, if you believe there was a mix-up with the ban and no rules were broken, you can appeal it using these steps:

     

    - EA_Lanna

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there, if you believe your account has been incorrectly banned, please submit a dispute with the Terms of Service team. You can find further information here.

    Let us know if you have any questions. 

  • BuMesfer's avatar
    BuMesfer
    Rising Novice
    3 months ago

    no its my only my account my bro plays in it and i already appealed a a dispute the the ea help many times and told them everything and they replay me with AI message its the same since i got banned 

  • BuMesfer's avatar
    BuMesfer
    Rising Novice
    3 months ago

     i already appealed a dispute the the ea help many times and told them everything and they replay me with AI message its the same since i got banned nothing new

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi BuMesfer​

    i already appealed a a dispute the the ea help many times

    If you've already appealed the ban many times and heard back, then it sounds like the ban was correctly applied and will remain in place. Terms of Service will only overturn a ban if there was no rule-breaking.

    no its my only my account my bro plays in it

    Ok, I'd recommend not allowing your brother to play on your account. It goes against the EA User Agreement (see Section #2, License):

    "The EA Services are licensed to you, not sold. EA grants you a personal, limited, non-transferable (i.e., not for sharing), revocable and non-exclusive license to use the EA Services to which you have access for your non-commercial use, subject to your compliance with this Agreement."

    If he's going to play EA games, he should be set up with his own personal EA account. If he's underage, some account protections will be in place to help keep him safe while playing our games, and the account will age up with him. I'll share some help guides below that can walk you through it: 

     

    - EA_Lanna

  • BuMesfer's avatar
    BuMesfer
    Rising Novice
    3 months ago

    forget about my lil bro now can u tell me why i got banned?

    there is no reason u just bannin without any reason and get away with it !!

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