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799518304's avatar
799518304
Seasoned Newcomer
3 days ago

Server down

when i use personal hotspot to connect to ea server it work but when i use my wifi to connect it say server is down. i can connect to the ea server in other game with my wifi tho(split fiction) want to ask why

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. This normally means there's an issue with your home network equipment or ISP. Try power cycling your modem/router by unplugging it for 2 minutes, then plug it back in and try again. It would also be good to restart the device you're playing on. If that's a console, hold in the power button until it turns off. Then turn it back on. If you're on a PC, just restart it.

  • 799518304's avatar
    799518304
    Seasoned Newcomer
    3 days ago

    i tried but doesnt work at all, it just not letting me connect to ea server. and i saw that not only me but also some people have the same issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    As a test, try switching your connection to use a mobile hotspot. Let me know if that works or not.

  • i3-L-A-Z-E-D's avatar
    i3-L-A-Z-E-D
    New Rookie
    3 days ago

    EA_Aljo​ this isn’t a one person, I’m certain you’ve seen the forums about PC players not being able to connect, what is being done to solve it?

  • 799518304's avatar
    799518304
    Seasoned Newcomer
    3 days ago

    yeh it does work when using my mobile hotspots

    sometimes i can connect to the server with my wifi if i keep restarting the game but after i get in gamemode(like clubs ut) the game will say i lost connection. this situation keep happening, now its like when i get lucky then i can connect to it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Thanks. That means the issue is with your home network or ISP since a completely different connection works. However, it sounds like you normally use a wireless connection. Can you switch to a wire or is your router too far away?

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