My profile has been banned. It is almost 3 weeks ago with NO answer at all. I received and email but there is no answer or any showed evidence as to why they banned besides a very generic description which I don't get.
I am loosing ability to play the game and paid lots of money for the license so why is it taking so long?
I send an email to the via the formal email form. It is soon 3 weeks and I have had NO communication. I tried to chat via the security chat but they just said - submit email. - you will hear something soon.
Naturally not something satisfactory as I am sure that if there is a good reason for the block ( which I cannot imagine) then it is easy to reply. If there is not a good reason, well easy to "unblock".
True... but 3 weeks without any sign.....
Where to I find the live support?
Community ManagerYou can grab them here @stox66: https://help.ea.com/en/help-home/
Darko
I might be a little slow. Takes me to generel help which sends me in the same loop that eitehr says - send email or ask community.
🙂 - hence my point🙂 I did that - no replies, no status no nothing. Very frustrating for 3 weeks.... Not really the best customer service
Community Manager
