Forum Discussion

daRealKimchichi's avatar
daRealKimchichi
Seasoned Rookie
12 days ago
Solved

14/15 FUT Champs played server Crash in Champs Blocking 93+ TOTS Pick Objective

Hey everyone,

A number of us in the community have run into a frustrating issue during the current Champions Finals objective in FC 25.

The objective requires you to play 15 Champions Finals matches to earn a 1 of 5 93+ TOTS Player Pick reward — but for some players, a game-breaking problem has made this impossible to complete.

During one of the 15 matches, players are randomly being kicked from the game with the error:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

This error forfeits the match, counting it as a loss, and prevents progression toward the 15-match requirement — even if all 15 matches were attempted fairly.

Important Points:

  • There is no issue with players’ internet connections — the problem appears to be server-side, likely on EA’s end.
  • This effectively locks players out of the 93+ Player Pick, through no fault of their own.
  • It’s especially frustrating because the issue happens mid-match, after matchmaking, wasting time and effort.

What We’re Asking:

  • Recognition of this issue from the development/support team.
  • Restoration of progress for affected players, or ideally,
  • Compensation in the form of the 93+ Player Pick or equivalent rewards for those who completed 15 matches but were blocked by this server error.

Please like and share your experiences in this thread if this happened to you. The more visibility we give this, the better chance we have at getting it addressed.

EA — we hope you’re listening and can make this right for the players who were affected by this issue.

crashing
missing content
multiplayer
progress issue
xbox
  • EA_Vendcera's avatar
    EA_Vendcera
    9 days ago

    Hi everyone,

    thanks for your continued reports. Our team is looking into the issue that impacted the ability for some players to complete the Play 15 and Win 15 objectives within the Team of the Season: Champions Legacy Objective Group.

    Impacted players will receive the intended rewards in-game in the coming days.

    As soon as we have more updates to share, we will let you know.

    ⚠️ Marked as Solution for Visibility Purposes Only - We do not consider this to be fixed at this time.

     

297 Replies

  • Bluegazza's avatar
    Bluegazza
    Seasoned Newcomer
    14 days ago

    If you are going to have an objective for playing all 15 games of Champs can I suggest that you sort your servers out. I have just won a game and either been or got kicked out before the result counted. Took the game from me but didn’t count as played. Fantastic!! I’ll wait for my compensation shall I?

  • goonergng's avatar
    goonergng
    Seasoned Newcomer
    13 days ago

    I was playing my 4th fut champs gamewhen the game had ended and it was showing the man of the match. Then i got disconnected from UT and when i went back in it counted as a dnf which meant i cant complete the play 15 champs obj. pls fix and give compensation thanks

     

  • Calluumm's avatar
    Calluumm
    Seasoned Novice
    13 days ago

    Cant even get the pick cause this awful game decides to infinitely load on a black screen so now i miss out on one of the best picks fix ur game

  • zuli1243's avatar
    zuli1243
    Seasoned Newcomer
    13 days ago

    Me too and we should get something for our time.

  • fazepankinkiller's avatar
    fazepankinkiller
    Seasoned Newcomer
    13 days ago

    I was in my 8th game and it was 85min and i was lossing by 1 goal and my game froze and it said you have been dc and it said ea will undergo ur game pls ea help me with this problem

     

  • aaab1228cd870a71's avatar
    aaab1228cd870a71
    Rising Traveler
    13 days ago

    I didn't get kicked out and played all 15 champ final games, but still, it shows I have only played 14/15 games.

  • aaab1228cd870a71's avatar
    aaab1228cd870a71
    Rising Traveler
    13 days ago

    I didn't get kicked out and played all 15 champ final games, but still, it shows I have only played 14/15 games.

  • Glphy_HeaveN's avatar
    Glphy_HeaveN
    Seasoned Newcomer
    13 days ago

    I have played all of my champions finals matches but game says i just played 13 of them.I even get my champions rewards for 6w but i cant get la liga tots player pick because of the game how can i fix it

  • chaser006's avatar
    chaser006
    Seasoned Newcomer
    13 days ago

    I was playing my champs games and was playing game 11 when my entire home internet network turned off. I am not needing the game back or loss taken away but the fact that I can't complete this objective now after enduring 7-2 losses just for a problem outside of my control to end my game when I was ahead 3-1 in the second half. The objective rewarding people for playing full games is nice but since I lost connection to the server I get punished and am not granted the reward.

  • LFerray's avatar
    LFerray
    Seasoned Newcomer
    13 days ago

    i finished the objective 14/15 because i got disconnected and completely out of my control, i then waited hours on ea help live chat just for them to have no solution! ea does not care about the community if they don’t compensate everyone with dc this weekend, such an overwhelmingly common problem that is ruining it for many.

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