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Ekeib's avatar
Ekeib
Seasoned Newcomer
7 months ago
Solved

can't get into my current account

So I've been playing almost all game and have build up my team, which can still be seen in the compannion app, but suddenly when i try to play on pc it doens't let me load a game. It only says 'Load new settings' and when I press that I need to choose my favourite club again. I'm cared of losing my progress, what do I need to do? I already re-installed the game.

  • If you're being asked to make a new personal settings file, that won't have any effect on your UT progress. It's possible that the old one got damaged or corrupted. Try going through making one again, your UT progress should still be there.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey Ekeib​,

    Just to check, did you play on PC before this? Or are you coming to PC from a different platform?

  • Ekeib's avatar
    Ekeib
    Seasoned Newcomer
    7 months ago

    i've only played on pc. two days ago everything was fine, last night it suddenly wasn't anymore

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    7 months ago

    If you're being asked to make a new personal settings file, that won't have any effect on your UT progress. It's possible that the old one got damaged or corrupted. Try going through making one again, your UT progress should still be there.

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