Forum Discussion

anttr_89's avatar
anttr_89
Seasoned Newcomer
10 days ago

Disconnected from EA Server while playing the game in any mode.

Hi!

Ref following thread: Re: FC25 - disconnected from EA Server while playing the game in any mode. | EA Forums - 7853122

I have been having this issue for a couple of weeks now (maybe more, not sure). It is extremely frustrating. I am not able to play the game I paid.

I have followed every step in every guide to try fix this: uninstall & install the game; manually setup DNS; restart PS5 and router... what else is left?

It is the only game having this issues, I can play every other game I have for PS5 (not EA, maybe that is the trick).

It seems like I am not the only one having this issue lately: https://www.reddit.com/r/EASportsFC/comments/1jq5aij/keep_getting_disconnected_from_ea_servers/

Are EA doing anything to fix this?

EA FC 25 has been issue after issue after issue, but this is completely unacceptable, honestly.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hi there. When are you getting disconnected? Is it when matches complete or is it mid-match?

  • anttr_89's avatar
    anttr_89
    Seasoned Newcomer
    9 days ago

    Hi EA_Aljo​!

    I get disconnected at any time, actually. It happens mid-match, but it also seems to happen when the game tries to make any request to servers, like selecting a player to get into a Rush match, navigating through menus, confirming team to get into a match, selecting cards to include in any SBC, or while sending the solution... Of course, I do not know the flows the game runs, but that is what it looks like.

    It is a nightmare not only getting into a match, but also navigating through menus. Completely impossible to play.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

  • anttr_89's avatar
    anttr_89
    Seasoned Newcomer
    2 days ago

    Hi EA_Aljo​,

    Please, find attached the screenshots.

    Sad that the match history does not show the attempts of entering into a match, it just shows disconnections. But if you see the gap between april 22nd 11:20h UTC and 13:04h UTC, I was that whole time navigating through menus and trying to join Rush matches, getting constantly disconnected from EA Servers (I have to reconnect to EA Servers every time, but I do not lose connection to PSN Servers).

    As you can see on the latest match history records, it is impossible to complete a Division Rivals match.

    Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Are you always disconnecting in the same place in the menus or is it random?

  • anttr_89's avatar
    anttr_89
    Seasoned Newcomer
    21 hours ago

    It is random. It happens anywhere. Sometimes I can join a match and get disconnected while playing, sometimes I get disconnected right before joining, or completing an SBC, or just looking at my squad... There is no pattern I can see.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Have you tried the connection troubleshooting steps here?

About FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.8,962 PostsLatest Activity: 21 seconds ago