FIX THE SERVERS

Lmao. You guys should have automated tools which tell you when shards are strained. Either you lack these tools, the tools suck, or your teams are ignoring the warnings. You can't just keep blaming the consumer for this. It is literally common knowledge in the gaming community that your servers are trash. Players are leaving in droves. FIFA, EA's cash cow, is spiralling. DO SOMETHING ABOUT IT.

Let's see what your connection is like. Run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

I've been having the same issue on PS5 since about 3 days ago. Things were working just fine until that evening then all of a sudden after a rush match connection to server lost every single time. I've done all the troubleshooting steps in my network works just fine for everything else thank you very much. Hardwire connection.

Note that the packet loss tells you nothing, as we do not know in which direction it was lost.

Your tests indicate an issue with your ISP or home network. That much packet loss is going to cause disconnects and lag. Have you contacted them to see if they are noticing any issues?

There are no issues with my ISP. Here's my latest test. I am still having terrible delay on everything in the game.

Can we talk to someone who understands networking, please?

I have 20 ms ping and there was no lag the whole match, but it just auto exits UT at the end of the game, and says DNF when i log back in. Please investigate the server i got connected to.. video captured for reference 

This happened multiple games either right at the start or right at the end since 3 days.

 https://youtu.be/ivhhyRWPxHcsi=QLckQBAw5ciym1uI

If you are continually disconnecting from matches, most likely you've hit the security limits. More information on that can be found here.

If you're disconnecting before matches end, please run the test I mentioned in my previous response. 

I did not engage in some out of the ordinary game play behavior. Could you check and confirm the issue rather than telling me what the issue might have been? Is it not in your control to check the issue?

Can you run that test, please? That will help tell us what's happening. However, if you are continually disconnecting when matches end, chances are excellent it's from hitting the security limits by playing too many games in a short amount of time. Like the video explains.

If I play Rush, Clubs, Squad Battles, I have no delay. If I play Rivals/Champs/Friendlies, the delay is ridiculous to the point it's unplayable. Here's another connection report:

This cannot continue. Why is it we are only having issues with FC25 and no other multiplayer games. Even then, it's only in certain modes. Something is broken!

Most likely, the issue is the packet loss you have. We are constantly monitoring our servers for issues and will act on any that come up. The best I can advise is to speak with your ISP to see if they are noticing any issues and to go through the troubleshooting steps here.

Packet loss of 0.04% is literally nothing. It's impossible to have 0% and 0.04% is negligible. Why do you continue this narrative of it being packet loss?

My ISP has found no issues, and I have found no issues on my network.

Ok. We'll keep an eye out for any issues here.

Please look into what's going on with your servers, or if the game is just poorly optimised. Everyone I know has stopped playing because of poor delay & lag. This is NOT an issue on the consumer's side. I cannot stress this enough; if left unresolved, this will kill the game.