Forum Discussion

zac2cold123's avatar
zac2cold123
Newcomer
7 months ago
Solved

I can’t log in to my ea account

It don’t send a code to my email and I can’t log in to my fc account or my companion app and rn I’m on another ea account typing may you help me 

login issue
xbox
  • EA_Lanna's avatar
    EA_Lanna
    7 months ago

    Hi zac2cold123​, 

    Thanks for reaching out. While I can't help directly from the EA Forums, there may be a few things I can recommend to help the Login Verification codes come through. Can you make sure:

    • Your inbox isn’t full.
    • You’ve checked the spam folder.
    • You or your service provider haven’t blocked us.

     

    If that doesn’t help, please contact our support team to check and see if the secondary email set-up worked out and let you know if they can help you further from there 

    - EA_Lanna

3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi zac2cold123​, 

    Thanks for reaching out. While I can't help directly from the EA Forums, there may be a few things I can recommend to help the Login Verification codes come through. Can you make sure:

    • Your inbox isn’t full.
    • You’ve checked the spam folder.
    • You or your service provider haven’t blocked us.

     

    If that doesn’t help, please contact our support team to check and see if the secondary email set-up worked out and let you know if they can help you further from there 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi zac2cold123​, just wanted to touch base with you! 

     How did things go after? Did you get a chance to double-check those few steps? Or connect with the support team for more help?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi zac2cold123​, 

    It's been a while, we're hoping that means the advice helped with receiving the verification codes. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one, and we'll do our best to help with recommendations.

    Thanks and happy gaming o/

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