Locked out off my ultimate team

What message are you seeing when you try to play Ultimate Team?

I tried. it doesnt work. How can u solve this? I didnt pay to be locked out of online. 

What console are you on? Also, have you tried using a wire instead of wifi?

Been like this almost a week. Ps5. Reinstalled game. Rebooted internet. Phoned ISP (Youfibre) who cannot detect a problem at their end. What does work is 5G through phone hotspot. 

Since you're able to connect through a hotspot, that means the issue is either with your ISP or home network. Something is blocking your access to Ultimate Team. It would be best to contact your ISP again. Also, make sure your modem/router have the latest firmware.

You could also try using alternate DNS settings. There are instructions for that here.

This is same as me it’s on there end not yours mine had been like this a week and it’s getting really annoying pointless even trying anymore with this company don’t ever get a straight forward answer from them 

Saying that ultimate team is not available at the moment 

If none of the troubleshooting steps here are helping, it could be account related. Please open a case with an advisor by following the instructions here.