My EA Account mail is changed by hacker! Please help

Hi, there hasn’t been any reply for a while. Has the issue been resolved?

Hi, I understand your situation. It may help to try submitting the case as a guest and include as much evidence and supporting information as possible to show that you are the original owner of the account.

Thanks EA_Salmon​,

But hacker already changed my EA email ! So changing the password for my current email won't help unless EA manually remove that email.

Hi dg70avnr75xs​,

I’m sorry you’re still running into this.

Since the account was compromised, I’d suggest following this article here:
What to do if your EA Account was hacked

That should point you toward the right support path, and there is also a Contact us option at the bottom of the page.

One thing to keep in mind is that if the issue is being selected as a ban or appeal, that may be why chat isn’t giving you the option you need. If that happens, please try signing out of the Help site first, then create the case without being signed in, and make sure you choose the options related to Compromised EA Account.

Sorry again you’re having to deal with this, and I hope you’re able to reach the right team soon.

Thanks for your attention! EA_Salmon​ 

I had already try a lot to submit all information that I have in the support team here. But each and evey time its shows,

"This issue isn't supported by advisors.

Check out our help resources below or visit EA Forums to get help from the community."

I'm getting fustrated now! Please let me know any kind of updates like the support team are reviewing my issue as the processing is running!

Hi dg70avnr75xs​, 

Sorry you’re dealing with this.

If the email on the EA account has been changed to one you don’t recognize, that really does sound like someone may have gotten into the account.

Since this involves account ownership and recovery, it isn’t something we can fix from the forums. The best thing you can do now is make sure your Steam and email accounts are secure, then continue with the support team so they can review the account details with you directly.

It’s good that you already have your Steam purchase information ready, because that may help when they verify ownership. 

Hope you’re able to get it sorted out soon.