Re: Fc 25 stuck on loading screens in ultimate team
@EA_Pulsar You suggest the same things in all forums, but you don't look at the answers. The things you suggest are of no use. Give a definitive solution. People are losing their money.
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@codagen05 wrote:
@EA_PulsarYou suggest the same things in all forums, but you don't look at the answers. The things you suggest are of no use. Give a definitive solution. People are losing their money.Pointless mate, the admin are saying it's everyone's ISP and nothing wrong with it. They locked my thread despite numerous people suffering the same problem all on different ISP and only this game. They don't wanna hear it. Keep buying packs though that's the main thing
Let's say for the sake of argument it is an ISP issue and it is specifically BT.
1) Plenty have reported from outside of the UK so it's unlikely to be specifically BT
2) If it's based on reports here then of course many will be BT as it's an extremely popular ISP.
Let's say that's true and BT are causing packet loss on EA services.... surely it's in EAs interest to press them directly and investigate this since it potentially affects a lot of customers who will grow frustrated with the game. Even an hour of downtime on a massive service can have huge costs.
I would hope that it has been quietly escalated for that reason and we just don't get to hear about it. To their credit, they are troubleshooting it with a few users, which is something.
This is the most helpful reply i've read all day as it helps to back up the ISP argument that moderators have made.
I do think this is something EA still have to handle though since business to business communication carries a lot more weight than end user to business.
@EA_Pulsar sorry for the tag but hopefully this helps you wade through the noise as the guy above me is a good confirmation of it being related to BT, as the mod team suspect. Do you have an operations team who can reach BT's operations team? We would usually go down this route at my company since the impact of an end user call is usually pretty low and you may have lines of contact already with major ISPs (I appreciate this may be wishful thinking haha). I just think it's going to be really difficult for us end users to coordinate in large numbers and bother them in any significant way haha.
While clearly not exclusively a UK issue, the fact the UK is FC’s biggest market and BT probably the largest ISP, you would have thought they would have taken this more seriously.
Like I wrote mate their litterly just F us.
There is a forum for ISP tele 2 in Sweden. 26 people in that thread people saying exactly like my description of the problem.
So NO fkn EA it's a worldwide issue now.
If it turns out to not be ISP specific then the mods need to revise their threshold for when they treat an issue as valid, or rather the operations team stop disregarding issues because 'our logs say different'. Logs don't tell the whole story and if you get continual reports for this length of time you really shouldn't leave users in the dark as long as they have.
anyway, it sounds like Nep has used his social media presence to reach joel doonan now which is good. Just a shame it takes prominant voices to be taken seriously
hopefully we get answers soon
Saw this too. Finally some acknowledgement. Can let them take it from here now.
worrying it suggests its only PlayStation I'm on PC and experiencing the same issues
It's not just "some PlayStation players" though?
Unreal it takes a streamer with a direct line to EA to get even a half baked acknowledgement.
I was on the fence about renewing EA Play Pro next week but not anymore.
- Looks like its possibly a hand off issue between BT and rackspace at LON3. Between 62.6.204.X and 195.66.224.116. EA need Rackspace to check it. Could be a BT issue could be a Rackspace issue but Rackspace should easily be able to figure it out and reach out to BT if there's an issue on that side.
don't want to speak to soon but is this fixed? Did a quick test and seems smoother.
I got cod yesterday since fc has been so bad this year and so won't be testing it properly but anyone confirm things are better now?
Nope. It's been slightly better for me since changing DNS to Google yesterday - once I get into a game it doesn't usually DC - but the hangs and server errors in the menus are still happening every few minutes.
@Worble wrote:don't want to speak to soon but is this fixed? Did a quick test and seems smoother.
I got cod yesterday since fc has been so bad this year and so won't be testing it properly but anyone confirm things are better now?
Nope its probably even worse currently. The guys have advised if you're on BT, simply don't play the game any more.
This is a worldwide issue, personally I’ve had this issue for more than 10 days and I’m based in Sweden, I’ve missed out on champs twice because getting into a game takes a whole hour. Its genuinely bamboozling that 10 days have went and ea still haven’t fixed anything.
Ea I need at least a free icon pack as compensation when this is over!
been having the exact same issue as everyone else. Based in UK, let it go the past few days due to the storms but seeing people are having the same issue for an even longer period is really suspicious. So frustrating being in a party and none of my friends have this issue but me. The ultimate team Home Screen is broken, constantly freezes and boots me out but when I have the patience to try and get into a game it doesn’t give me any issue in game.
PS5 user.OMG - I have had the same issue all week and thought it was just me! I'm on EE broadband and the lag and menu issues is a joke on Ultimate Team!
- @moduchezeau Did we get a solution for this issue?
