Forum Discussion

silliswrit's avatar
2 months ago

The FC 25 Demo does not work

I tried to do the showcase of the fc 25 on my pc, I downloaded it, installed everything(through Steam) and I got an error message on the anticheat saying: "anticheat encountered an error, please restart your pc." I did and I got the same message again. I tried to open it again and I didn't get this message, but instead a black window opened for a few seconds, then closed, then it took me back to the EA app(the FC25 page.) I clicked "play" and the same thing happened. Black window opens and closes, then back to the FC25 page on the EA app. I tried this multiple times and it still does not work.

The image I have attached is the page it returns me to.

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 months ago

    silliswrit 

    Check the following page for help with anti-cheat, you may need to uninstall and reinstall it.

    https://help.ea.com/in/help/pc/ea-anticheat/

    Additional troubleshooting: 

    1. Download and install all available Windows Updates
    2. Make sure your display is connected to your GPU and not the motherboard video output
    3. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    4. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
    5. Check your machine meets the below requirements: 

    Minimum
    OS - Windows 10 - 64-Bit (Latest Update).
    Processor(AMD) - AMD Ryzen 5 1600
    Processor(Intel) - Intel Core i5 6600k
    Memory - 8GB
    Graphics Card(AMD) - RX 570
    Graphics Card(Nvidia) - GTX 1050 Ti
    Direct X - 12
    Online Connection Requirements - 512kbps
    Hard Drive Space - 100 GB

    Thanks.

     

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