Pre Order Rewards Missing

Hello EA Support, I pre-ordered the Ultimate Edition of EA SPORTS FC 26 before August 26, 2025. According to the official info, I should have received: A 93+ Icon Player Pick (in FC 25 UT) A 99 Shooting Evolution item (in FC 25 UT) However, after logging into FC 25 Ultimate Team, playing matches, and restarting the game multiple times, I have not received any of these rewards.

I already bought Fc26 ultimate edition and still didn’t receive the 99 SHO early bird Evo. I need it please 

I have the same issue and still not received. What should i do?

Hello ShadowDribbler​ Battalalbadr​ ,

First, it's important that the FC26 Ultimate edition purchase was made with the same EA account that you own FC 25.

Once you checked that the payment went through and that you purchased the correct edition, all you need to do is wait.

Pre-order Rewards for FC 25 are not immediately accessible, they are delivered in the following days.

One thing to note is that if you have an EA Play Pro subscription, it will give you the Ultimate edition but won't give you this specific FC 25 bonus. It is only for pre orders.

How many days does it take to receive items?

EA_Hux​ 
I bought the FC25 game on the same account, but regarding FC26, I did EA Play Pro because it was written that I would also receive gifts like the purchase, but I haven't received the gifts yet. I only received 1600 points.

I have bought fc26 ultimate edition as pre order 2 days ago and still haven’t received the items which included on my purchased which are Early bird 99 SHO and pick player icon for Fc25

EA_Hux​ this is the 3rd day and still didn’t receive the items regarding 

I have bought fc26 ultimate edition as pre order 3 days ago and still haven’t received the items which included on my purchased which are Early bird 99 SHO and pick player icon for Fc25

EA_Hux​ still didn't get my rewards can please check this case and help me ?

EA_Hux​ me too! Still didn’t get the sane rewards! Help us to grant them. It’s been days