Yesterday I bought the Ultimate edition on Steam, I see this when starting the game:This EA Account is restricted from accessing any online features...When choosing Ultimate Team, it says servers unavailable.I did everything required to try to recover from that error, nothing works.What is going on? I need this working ASAP.

I am unable to access the online features of EA FC 25The first message I get when I try to access online features on start up is: This EA Account is restricted from accessing any online features. However, I can play other EA games and I checked if the account had any bans or restrictions, which it did not. The second message I get is when I try again: EA servers are unavailable right now. Please try again laterI have tried multiple solutions and need help

Thanks for the additional info. I'll forward it to the team. This is a really weird one, but if any of you folks have further insights or tried something that worked, please let us know.

Hey folks, could I please ask all of you to provide some more EA app Error Report IDs? That would be helpful for the investigation. Just post the Error Report ID in the thread. Thank you. Here are some instructions for it: If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info): Spoiler (Highlight to read) Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens. Select the TYPE OF PROBLEM you're experiencing from the dropdown. Describe your issue in the DESCRIPTION OF PROBLEM box. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue. Check the box that says Share diagnostic information when report is submitted. Click SUBMIT REPORT and wait for it to finish. Write down your REPORT ID or copy it. You might be asked to share it later. Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens. Select the TYPE OF PROBLEM you're experiencing from the dropdown. Describe your issue in the DESCRIPTION OF PROBLEM box. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue. Check the box that says Share diagnostic information when report is submitted. Click SUBMIT REPORT and wait for it to finish. Write down your REPORT ID or copy it. You might be asked to share it later. If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info): Spoiler (Highlight to read) Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.Via Windows Search:Via Windows File Explorer: Double-click ErrorReporter.exe to run the EA Error Reporter.*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens. Select the TYPE OF PROBLEM you're experiencing from the dropdown. Describe your issue in the DESCRIPTION OF PROBLEM box. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue. Check the box that says Share diagnostic information when a report is submitted. Click SUBMIT REPORT and wait for it to finish. Write down your REPORT ID or copy it. You might be asked to share it later. Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.Via Windows Search:Via Windows File Explorer: Double-click ErrorReporter.exe to run the EA Error Reporter.*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens. Select the TYPE OF PROBLEM you're experiencing from the dropdown. Describe your issue in the DESCRIPTION OF PROBLEM box. If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue. Check the box that says Share diagnostic information when a report is submitted. Click SUBMIT REPORT and wait for it to finish. Write down your REPORT ID or copy it. You might be asked to share it later.

@EA_Vendcera This is the report code: d4b5e009-b49c-49b3-8722-217caaa2ace4

@Erengznn Please post your EA app Error Report ID as well then please.@hack2s I'm currently still collecting some further examples for the investigation. It seems like a pretty obscure issue that only very few players are experiencing, like this thread shows.

This EA Account is restricted from accessing any online features.

52 Replies

EA_Vendcera
Community Manager
5 months ago
Thanks for the additional info. I'll forward it to the team. This is a really weird one, but if any of you folks have further insights or tried something that worked, please let us know.
KayzerBinks
5 months ago
Hello ,
I have the same issue
gerryadams78888
5 months ago
I have the same issue. Bought ultimate edition on ea play and I can’t connect at all tried multiple solutions it’s been 5 days now
EA_Vendcera
Community Manager
5 months ago
@gerryadams788888 Have you tried all the steps mentioned here, like uninstalling it everywhere and launching it directly via the EA app? Also making sure your correct accounts are linked?
asa1tyboi
5 months ago
@EA_Vendcera any updates on this issue? The game fully released and I still cannot play, pre-release week is over and ultimate edition is wasted.
hack2s
5 months ago
This is the report id:
35c45b2c-d313-4a63-9769-c97d90523211

Please, I wanted to play before with Ultimate, now the game officially released and the error still persist.
hack2s
5 months ago
I can play other EA online games, at least it does not show restriction messages at start.
iStyyy
5 months ago
I have the same issue online impossible on steam
hack2s
5 months ago
Relinked steam account, still same error.
EA_Vendcera
Community Manager
4 months ago
Hey folks,

could I please ask all of you to provide some more EA app Error Report IDs? That would be helpful for the investigation. Just post the Error Report ID in the thread. Thank you.

Here are some instructions for it:

If you can open and log into the EA app for Windows (click on "Spoiler" to reveal the info):

Spoiler

Open the menu by clicking the three-line icon in the top left of the app. Hover over Help, then click on EA Error Reporter.

*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.

Select the TYPE OF PROBLEM you're experiencing from the dropdown.

Describe your issue in the DESCRIPTION OF PROBLEM box.

If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

Check the box that says Share diagnostic information when report is submitted.

Click SUBMIT REPORT and wait for it to finish.

Write down your REPORT ID or copy it. You might be asked to share it later.

If you can't open or log into the EA app for Windows (click on "Spoiler" to reveal the info):

Spoiler

Look for ErrorReporter.exe in Windows Explorer. You can do this by clicking the Start or Windows button and using the search bar. If you can't find it, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer. Click the Start or Windows button and click My Computer. Then, double-click your C: drive, followed by Program Files, and then the EA app twice.

Via Windows Search:

Via Windows File Explorer:

Double-click ErrorReporter.exe to run the EA Error Reporter.

*Note: You might be asked to allow permission for the EA Error Reporter to run. Please click on "Yes" if that happens.

Select the TYPE OF PROBLEM you're experiencing from the dropdown.

Describe your issue in the DESCRIPTION OF PROBLEM box.

If you've contacted EA Help about this issue, include your Case Number in the SUPPORT TICKET NUMBER (Optional) box. You can find your Case Number on the EA Help website or in any support emails you've received about this issue.

Check the box that says Share diagnostic information when a report is submitted.

Click SUBMIT REPORT and wait for it to finish.

Write down your REPORT ID or copy it. You might be asked to share it later.

Forum Discussion

This EA Account is restricted from accessing any online features.

52 Replies

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