this software cant be used at the same time

Hi there. Please see the guide here for uninstalling 3rd party software that conflicts with our games.

but I have never installed anything like that and I don't have it there  I have already checked all the solutions that it could be but nothing is working for me 
and im rly upset cuz i wanted to play today cuz new promo and i cant 

and suddenly I got into the game and it kick me back, I don't know what's happening and I repeat the same thing again and once againg same error as its on that screenshot i sent 

Device manager, storage controllers , disablaed daemonn tools lite virtual SCSI Bus, than go to Universal serial bus controller and disabled daemon tools lite virtual USB Bus ! i did this , i started the game twice and its works!

but like i never had it i never installed it and its not there so thats why im asking what is my problem. It seems like theres no solution for my problem and thats making me mad

i just wanna play my game that i spent money on EA FIX this **bleep**