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MhdBisso's avatar
MhdBisso
Rising Novice
9 months ago
Solved

"Unable to process your request" error message

Happened to me 3 times today, after winning the match the game show this message "The ea servers can't process your request....." and count the game as lose

  • Hi everyone,

    this error is most likely related to hitting our security limits for playing too many games or performing too many actions in a short period of time.
    For example, if you are constantly quitting games after a goal is scored and then instantly playing the next one.
    Sometimes it's also referred to as a “soft ban”.

    This security limit is in place to prevent any bots or automated programs from abusing and essentially cheating our system.
    Neither us here in the forum nor our EA Help support team are able to manually remove that limit for you.

    If you experience this error, you should take a break from the game and wait up to 24 hours (sometimes it can be longer if one keeps trying and trying).

    Otherwise, another tip would be to regularly play a full game or two in between.

38 Replies

  • Bro got the same problem mines been going on for 14 hours now but it’s in all game modes

  • Bigdaints09's avatar
    Bigdaints09
    New Rookie
    9 months ago

    Same here it’s **bleep**ing annoying bet they will ignore us again like the weekly play bug 

  • SammyyyFTW's avatar
    SammyyyFTW
    Seasoned Newcomer
    9 months ago

    5-6 DNF times today, i don't know the **bleep** EA doing, they want their customer suffer

     

  • LazarescuS's avatar
    LazarescuS
    Seasoned Newcomer
    9 months ago

    I also have the same problem. Can’t play anything.. probably i will install UFL. 

  • same here, happened to me 4 times.. all my won champs game counted as Lost at the end of the match due to auto-kick by EA that caused me to disconnect as DNF from the match.

    really hope EA would give compensation for this stupid **bleep**

  • lnc4rnati0n's avatar
    lnc4rnati0n
    Seasoned Newcomer
    9 months ago

    i have the same problem since yesterday at night, i cant play anything related to Ultimate team that in the end either if i win or lose it always gives me the same error

  • As usual, it's Sunday. EA servers are falling over themselves and they are wasting our time. Play anything else.

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