wrong ban

THANK YOU, I want to ask if you are working on a fix for EAfc 25? Because it is not playable at all after the last update. The game has incredible lag and stuttering. My CPU is working at 100% load. Thanks

Please start a new thread for this as it is a completely different issue than the OP. Thanks!

i was banned too, but i can't send message like you said (after i send ,"my case" list is still empty )  

what else can i do?

Make sure you're using a Chrome browser. Also, it would be good to use incognito mode to make sure there aren't any issues with cookies.

thank you for reply! i will try, but i doubt it.

Let me know if you still have trouble with it and I'll do my best to help. Oh, also, if you're on a mobile device, try switching your browser to use the desktop mode.

i have tried on my laptop. result is same. 

someone said it's because my email is "[edit: email address removed]", when you use email address like this, you will be igored by ea. It's that so?

and i can't change my email address too, it says "something wrong, try later"

Email addresses are automatically removed from the forums. I'm not aware of issues with any email though. What exactly is happening when you try to submit a dispute?

i just received notice that my account has recovered. thank you!

when i submit a duspute, everything seems fine, and I get a notification that someone will contact me. But when I check my case, there's nothing.