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gasmaskguy54's avatar
gasmaskguy54
Rising Newcomer
4 days ago
Solved

Ban appeal

I woke up a couple days ago to an email saying I was permanently banned for hacking, they didn’t state when or how, I immediately appealed because I never owned cheats, recently my steam and ea account was hacked into and used for illegal grinding on fifa (I have the login detections screenshots) this would explain why they thought I specifically was cheating, I did explain this to them but I kept getting rejected. I can show my computer logs or files or any info they need. I have been playing fifa for years and only play it with my friends it’s suck to have been wrongfully banned and I hope it can be swiftly resolved.

  • Hey gasmaskguy54​. Unfortunately, we cannot provide much detail about account sanctions on this public forum. We have a specialised team that handles such disputes, and they will contact you regarding your specific case. Please note that they will conduct a thorough review of your account and case before making any decisions or sending any response. 

    Here are the steps you need to follow to reach them using the webform: 

    Get information about your EA Account lock, ban, or suspension  

    Please note that if the Terms of Service team has denied your claim, we are unable to lift the ban on your account.  

     

     

2 Replies

  • gasmaskguy54's avatar
    gasmaskguy54
    Rising Newcomer
    3 days ago

    So if I appeal again and they reject it there’s nothing I can do?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey gasmaskguy54​. Unfortunately, we cannot provide much detail about account sanctions on this public forum. We have a specialised team that handles such disputes, and they will contact you regarding your specific case. Please note that they will conduct a thorough review of your account and case before making any decisions or sending any response. 

    Here are the steps you need to follow to reach them using the webform: 

    Get information about your EA Account lock, ban, or suspension  

    Please note that if the Terms of Service team has denied your claim, we are unable to lift the ban on your account.  

     

     

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