Banned on FC25 for alleged Coin Distribution

Question

Just about yesterday on 7/17/2025 I was banned on FC25 for alleged coin distribution. First of all I have never purchased or profited off of selling FC coins yet alone I don’t even know how to purchase them. I was trading fifa cards specifically shapeshifters Foden, Coman, and Marquinhos where I priced these cards based on the current market and I would purchase at low prices and list them back for maybe 50-60k above the market. According to the email, doing this doesn’t break any TOS so I am assuming I was flagged as this is just trading within the transfer market. I have spoken to TOS and EaHelp Live Chat several times yet my appeals have always been unsuccessful. One of the live chat agents advised me to create a forum which is what I am doing right now. I am completely loss as I have spent hundreds of dollars, hours, and sweat into this game just for it to be taken away from me in a blink of an eye. I am completely innocent and have even PROVIDED THEIR TOS WITH MY BANK STATEMENTS, yet they still denied me. They haven’t even showed me proof or given me proof of why I was banned. I am completely loss and just want my UT back, what next steps can I do? Thank you

ea_mako · Answer

Hey zoekravitz​,
Unfortunately, posting on the forums is not an alternative method to try and get a ban removed. Sorry for the misdirect there.&nbsp;
The only team that can review or change an account action would be our Terms of Service team, via an appeal.
You're welcome to submit an additional appeal and a different member of the ToS team will review the situation separately. If they've completed multiple reviews and declined to remove an action however, I'm afraid that would be final and cannot be changed through any other channels.

zoekravitz · Answer

I have contacted TOS multiple times with an appeal and they denied me several times and I was suggested by the customer live chat support to write a forum. How are you telling me YouTubers and content creators promoting third party coin websites and their accounts are perfectly fine???

ea_mako · Answer

Hey zoekravitz​,
If you've already completed multiple appeals and the ToS team did not remove an action, that would be final.
We can certainly pass along feedback about the game itself on the forums, but posting here will not change anything about your account or actions that have been taken, I'm afraid. The only team able to do so would be ToS.

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Banned on FC25 for alleged Coin Distribution

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