Cheaters being present in the new EA FC 26

I’m posting this to share my experience and hopefully get some visibility on an issue that’s been completely ignored by EA support.

I subscribed to EA Play Pro specifically to play EAFC 26, and I’ve spent additional real money on FUT Draft. Despite EA’s patch notes promising improved anti-cheat, I’ve faced rampant cheating in online matches especially in Draft mode. It’s beyond frustrating.

I’ve submitted video proof of five separate matches showing opponents using exploits or third-party tools. These games were unplayable and resulted in unfair losses. I raised this via live chat, and the rep told me to “give it some time” and that someone would follow up. That never happened.

What makes this worse is that bonus content and paid entries are consumed before you even know you’re facing a cheater. You only discover the cheating once the match starts — by then, your Draft token or coins are gone. That should absolutely matter when evaluating refund eligibility.

Under the Goods and Services Act 1982, services must be provided with reasonable care and skill. EAFC 26 fails to meet this standard. The product is not fit for purpose, nor does it match EA’s own description.

I’ve requested a refund for my EA Play Pro subscription for this month. If EA doesn’t resolve this, I’ll be contacting my bank to initiate a chargeback under consumer protection.