Report Case status abruptly changed to "Closed" without any answer

Question

Just wanna see if the current EA policy is just to ignore cases.

The story is that I made a report to EA on EA Help as I have encountered cheating player in the EAFC25 Fantasy FC Cup, back on 27Feb. My sprint button was disabled and my players was not able to move in that match, and of course I lost.

Made the report for cheating after that match, which I normally won't do so but missing out on Maicon card that way really triggered me (even though admit I cannot get that anyway). So I received the EA Help support system auto email reply for a case created with track number.

I checked the status around every two days and nothing happened. No update, no contact, no reply. I understand it takes time but a week went by and today when I take a look at the case stauts it became closed. CLOSED.

Not sure if this happens to other guys but it looks like EA is protecting cheaters or maybe just incompetent to act against cheaters.

radioshaqs · Answer

From the help page it says they won’t tell you anything about it quote below.

We’ll investigate it and take action according to our policies. For privacy reasons, we can’t give you information about our investigation or what actions we take on another player’s account.

If you get an email update from us saying we didn’t take action on the account, the case will be closed.

whateverman88 · Answer

So I got no email saying anything about the case, but the case status is changed to "Closed", then what does that mean? Nothing found and then the case closed? Or there is an investigation result that is not appropriate to let me know and also cannot inform me about the relevant action?

I understand the privacy issue but if there is a result, at least please let me know there is a decision. I know there is email update about not taking action against certain reporting, but I did not receive that for this case.

radioshaqs · Answer

They won’t tell you if the user got banned or not. So you won’t know what action was taken.&nbsp;

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Report Case status abruptly changed to "Closed" without any answer

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