Severe Random Gameplay in FC 26 Ultimate Team Despite Stable 40ms wired

Dear EA SPORTS FC Support Team,

I am writing to formally report and request an escalation for a serious and recurring gameplay responsiveness issue in EA SPORTS FC 26 Ultimate Team.

My EA/FC 26 Game ID is: MajesticTiger19

I am experiencing severe and highly inconsistent gameplay/input delay during online Ultimate Team matches, particularly against PC players and especially during weekends.

The issue is NOT simply a high-ping or unstable-internet problem.

My setup and connection are as follows:

• Platform: PlayStation 5
• Connection: Wired LAN/Ethernet directly from PS5 to my Wi-Fi router
• Typical in-game ping: approximately 40 ms and stable
• No noticeable internet disconnections or packet-loss events during the matches
• Game mode: Ultimate Team
• Issue: Severe and unpredictable input/gameplay delay

What makes this particularly concerning is that the gameplay responsiveness changes dramatically between matches.

In some matches, the gameplay becomes extremely slow and unresponsive. There is a significant delay between pressing a controller button and the player actually performing the action. Player movement, passing, turning, skill moves and defensive reactions all feel delayed.

Then, in other matches, the gameplay suddenly becomes much faster and significantly more responsive. In those matches, I can play normally and my results immediately improve.

This inconsistency is extremely frustrating because my network conditions remain essentially the same. I can have a stable ~40 ms ping and a wired Ethernet connection, yet the actual gameplay experience can be completely different from one match to another.

The problem appears to be particularly noticeable during weekend Ultimate Team activity, which makes me concerned about server/game-data-center performance, matchmaking routing, server load, or another EA-side networking issue.

I have already taken reasonable steps on my side, including using a wired LAN connection rather than Wi-Fi. Therefore, I would appreciate it if EA could investigate this from the server/matchmaking side rather than simply providing generic advice about using Ethernet or checking my internet connection.

I would specifically request that your technical team investigate:

1. The EA game/data center to which my matches are being connected.
2. Whether I am being routed to an inappropriate or high-latency data center.
3. Server-side latency, packet loss, jitter or congestion during my affected matches.
4. Whether there are known gameplay/input-delay issues affecting PlayStation 5 players in Ultimate Team.
5. Whether matchmaking against PC players is contributing to the inconsistent gameplay responsiveness.
6. Whether there are specific server or connectivity issues during peak/weekend Ultimate Team periods.
7. My recent match/network telemetry associated with MajesticTiger19, if available.

Please do not treat this report simply as a complaint about losing matches. The main issue is that the gameplay response is randomly and dramatically inconsistent, despite a stable wired connection and approximately 40 ms reported ping.

I am losing matches because the gameplay becomes extremely slow and delayed, while in matches where the gameplay suddenly becomes responsive, I am able to play normally and win. This strongly suggests that there is an underlying connectivity, matchmaking, server or gameplay responsiveness problem that needs investigation.

I would appreciate a proper technical investigation and escalation rather than a generic troubleshooting response.

Please let me know if you require:

• Match timestamps
• Match IDs
• Connection Quality Report
• Screenshots/videos
• EA diagnostic information
• Network test results
• Any other information required to investigate the issue

I would also appreciate confirmation of whether this issue is currently known to EA and whether it has been escalated to the FC 26 networking/server team.

Thank you for your assistance. I hope this can be investigated seriously, as the inconsistent gameplay experience is currently making Ultimate Team extremely frustrating and, at times, practically unplayable.

Regards,
Suban Sarkar
EA/FC 26 Game ID: MajesticTiger19