Solved
Account got hacked and now I've been banned
I need major help from a community manager or anyone. I was at work and received notifications that my password and email address had been changed. The account was hacked, and my FC Ultimate Team...
Hey TheZhenn,
If that appeal was not reviewed properly, you're absolutely welcome to submit another. A different member of the Terms of Service team will take a look with a separate appeal, but I'm afraid we're not able to perform those reviews or make any changes to the account via the forums.
It may also be worth contacting support directly (different than the ToS team) to have them review the account compromise separately, even though you've already regained access. If there's additional information about what took place they can help make sure the account recovery process includes the changes from the hacker that can be verified and corrected.
