Cannot access old EA email linked to my Steam account - FC 26
Hi everyone,
I recently bought FC 26 on Steam, but when I try to launch the game, it forces me to log into a very old EA account. The problem is, I do not know or have access to the email address associated with that old EA account. Because of this, I cannot receive the verification security code and cannot play my game.
I have already created a temporary new EA account to reach out for help and opened a support ticket, but I wanted to post here as well.
Can a community manager or moderator please help me to manually unlink my Steam account from that old, inaccessible EA account? I have all my Steam purchase receipts and profile details ready to prove ownership.
My Report ID regarding this issue is: 4933af10-ffe0-4b3d-9d6b-d84484a8ddf5
Thank you!
Hi tuthars ,
Sorry to hear you’re dealing with that.
If your Steam account is still tied to an older EA Account that you can’t access anymore, I’m afraid account-linking issues like this can’t be handled or manually changed here on the forums.
Glad to know that you’ve already opened a support ticket; that’s the right step. Let's wait for their responses. Our support team will need to review the account details with you directly, as this involves private account information that can’t be verified on the forum side.
It’s good that you already have your Steam receipts and profile details ready, as those may help when discussing account ownership with the support team.
Also, this article might be helpful: How to unlink from an EA Account.
I hope you’re able to get it sorted out soon.
