My account has been banned for almost 3 weeks now.
After contacting ea help they immediately said there were suspicious sign ins and they would help me sort it.
i have not heard anything in weeks and cant play any online game mode, which i find unfair as the game had only been out a few weeks.
does anyone know how to get in contact with a higher up employee as this is a joke now and i have evidence to show it was not me who did it.
thank you!
Community ManagerDo you have a ban on your account d90985447f85b21b?
Darko
Hey Darko. I need someone to help me with my case. Trying to get in contact with anyone in the EA network seems to be quite the struggle. I hope that you can help me with my issue. Would prefer a solution over a phone call so the problem can be solved in a timely manner. Thank you.
EA_Darko , hi mate i did go through that process and there is a case that has been going on for over 3 weeks case number 224124846. What I’m asking is what do i do about this because I’ve paid to play the game and i believe this violates my consumer rights, is there a way of having an actual conversation with someone about my situation cause so far I’ve had one email saying thank you for waiting
Community ManagerIf you have not appealed the ban with our team MHerod then I would recommend doing so: https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
Darko
