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Majimbee's avatar
Majimbee
Seasoned Newcomer
5 days ago

⚠️5‑Day Server Error — EA Confirms They’re Investigating

Here is my full conversation with EA Support confirming they are aware of the problem:
Thanks for contacting EA. Myself Princee. Nice to meet you. Hope you are doing good

I'll surely see what's the best we can do and will try my best to help you with the same. May I know the email linked to your EA account?

Sure. The email linked to my EA account is: #####

When you get this error?

after the update, 5 days ago

May I know have you done any troubleshoot so far to fix the issue?

Yes, I have already done all troubleshooting steps:

cleared EA App cache

reinstalled EA App

reinstalled FC 26

repaired game files

deleted local data

cleaned temp folders

restarted PC and network

None of these steps changed anything.

The issue has been happening for 5 days and thousands of players are reporting the same EC:105 / EC:10600 / EC:10608 errors.

This is not a local issue on my side.

 

Delete online profile cache (safe)

This does not delete progress.

Console

Close game

Restart console

Launch game → let cloud profile resync

PC

Close EA App

Restart EA App

Launch game directly from EA App

 

I already did that.

I deleted the EA App cache, deleted the local profile data, restarted the EA App and let the cloud resync.

I also reinstalled the EA App and FC 26, repaired the game files and cleaned all temporary folders.

The issue continues because this is not a local problem.

This has been happening for 5 days and thousands of players are reporting the same EC:105 / EC:10600 / EC:10608 errors.

Please do not repeat the same troubleshooting steps.

I need this case to be handled as a server-side issue.

 

I will get this checked with my team.

 

Thank you. I appreciate you checking this with your team.

This issue has been happening for 5 days and is affecting many players, so I’m glad it’s being reviewed internally.

 

Alright, I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue as bug on your behalf so that our game team can investigate this for you.

 

Your report has been logged for investigation. If this is a known or emerging issue, updates will appear in-game.

 

I would suggest you to please keep an eye on your email and in game notifications for further updates by Steam/EA once the issue will be fixed the team will announce it.

 

Thank you for reporting it.

I appreciate your help. I will keep an eye on my email and in‑game notifications.

 

This is your case number ####

 

I really appreciate your patience. Apart from this is there anything else I can do for you?

 

Thank you for your help and for reporting the issue.

That will be all for now.

Thank you again for your help.

I appreciate the escalation and the case number.

That will be all for now.

 

Before ending this chat session I will request to take good care of yourself. If you need anything in the future, feel free to contact us again. Thanks for contacting EA. Have a great day!

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